Frequently Asked Questions

FAQ - Refunds at Qasmana

What is the deadline for requesting a refund?
You can return your order up to 30 days after receipt .

When will I receive my refund?
Once the return is approved, the refund will be issued within 10 business days to the original payment method.

What are the conditions for being eligible for a refund?

The product must be new and unused
It must be returned in its original packaging with all accessories and manuals
You must obtain a Return Material Authorization (RMA) number from our customer service department
Return must be made within 30 days of receipt

Are there any exceptions?
Yes, some products cannot be returned due to hygiene reasons or legal restrictions (e.g., personal care, food, personalized items). Contact our customer service for more information.

Need help? Contact us.

FAQ - Delivery Policy at Qasmana

Which areas do you deliver to?
We deliver throughout USA.

What are the delivery costs?
Delivery is free , with no minimum purchase.

What are the delivery times?

Orders placed before 2:00 PM (GMT local time): Any order placed before this time will be processed the same day.

Processing time: Our teams take between 1 and 2 business days to prepare and ship your order.

Delivery time: After shipment, your package generally arrives within 3 to 5 business days.

Delivery to USA: 5 to 7 working days

How do I track my order?
A tracking number will be emailed to you once the order has been shipped.

What to do in case of a delivery delay?
Although we do our best to meet deadlines, delays can occur. If you have any problems, please contact our customer service.

How to contact you?
Email: info@qasmana.com